The sign-in email did not arrive

What to check when the sign-in link does not come.

1. Wait a few minutes.
2. Look in your spam or junk folder.
3. Go back to the sign-in page and ask for a new link.

Check that the address you typed is the one you read mail on. If it still does not work, you can ask for a help call (see "Ask for a help call with a person").

Updated: 2026-11-02

Ask for a help call with a person · All help articles